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Privacy Policy

Last updated: February 2026

1. Introduction

Quadency ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our AI crypto trading platform.

2. Data We Collect

  • Account data: Name, email address, phone number, date of birth
  • Identity verification: Government-issued ID, proof of address (for KYC compliance)
  • Financial data: Deposit/withdrawal history, trading activity, wallet addresses
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: Pages visited, features used, session duration

3. How We Use Your Data

  • Provide and operate the trading platform
  • Process deposits, withdrawals, and profit distributions
  • Comply with KYC/AML regulations
  • Improve our AI trading algorithms and user experience
  • Send transactional notifications (deposit confirmations, trade alerts)
  • Prevent fraud, money laundering, and unauthorized access

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract performance: To provide the services you signed up for
  • Legal obligation: To comply with KYC/AML regulations
  • Legitimate interest: To improve our platform and prevent fraud
  • Consent: For marketing communications (you may opt out at any time)

5. Data Sharing

We do not sell your personal data. We may share data with:

  • KYC/AML providers: For identity verification
  • Payment processors: To process crypto transactions
  • Law enforcement: When required by applicable law
  • Service providers: Email delivery (Unosend), hosting infrastructure

6. Data Retention

We retain your personal data for as long as your account is active, plus 5 years after closure for regulatory compliance. Transaction records are retained for 7 years. You may request deletion of non-regulatory data at any time.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (subject to legal retention requirements)
  • Object to processing
  • Data portability
  • Withdraw consent for marketing

8. Security

We implement enterprise-level security measures including encryption at rest and in transit, 2FA, role-based access control, and regular security audits to protect your data.

9. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

10. Contact

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].